Refund policy
Return & Refund Policy
Because every print is custom made, we don't accept returns for change of mind. However, if your artwork arrives damaged, defective, or incorrect, we will replace it or issue a full refund — no questions asked.
To request a replacement or refund:
- Contact us at info@easternauraco.com.au within 7 days of delivery
- Include your order number and clear photos of the damaged item and packaging
- We'll process your replacement or refund within 2 business days of approval
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days.
Questions?
Reach out anytime at info@easternauraco.com.au — we're happy to help.